Contact Customer Care

Saint Francis Hospital-Memphis is committed to providing the highest quality of care to the patients and families we serve.  Our Mission and Vision Statements reflect this commitment:


To heal, support, and comfort all whom we serve

in the tradition of Catholic Healthcare.




Partners in patient centered healthcare – #1 in quality, safety, and service excellence.  Providing the right care, at the right place, at the right time – every patient, every time.


If you have concerns about the care you have received at our hospital, we would like to hear about it.  Please contact our Customer Relations Department @765-1832, email us through the link on this website, or write to Department of Customer Relations, 5959 Park Avenue, Memphis, Tennessee 38119.  We are always looking for ways to improve the quality of care we provide to our patients.

Saint Francis Hospital-Memphis is accredited by The Joint Commission (TJC). We would like you to know that you may contact TJC regarding any concerns you would like to report.


E-Mail:           [email protected]

Fax:                 Office of Quality Monitoring:  (630) 792-5636

Mail:              The Joint Commission

                        One Renaissance Boulevard

                        Oakbrook Terrace, IL  60181


If you have questions about how to file your complaint, you may contact The Joint Commission at this toll free U.S. telephone number Monday thru Friday, 8:30 a.m. to 5:00 p.m. (central time):  (800) 994-6610.