Accessibility Statement

We are committed to providing a website that is accessible to the widest possible audience. To do so, we are actively working with consultants to update the website by increasing its accessibility and usability by persons who use assistive technologies such as automated tools, keyboard-only navigation, and screen readers.

We are working to have the website conform to the relevant standards of the Section 508 Web Accessibility Standards developed by the United States Access Board, as well as the World Wide Web Consortium's (W3C) Web Content Accessibility Guidelines 2.1. These standards and guidelines explain how to make web content more accessible for people with disabilities. We believe that conformance with these standards and guidelines will help make the website more user friendly for all people.

Our efforts are ongoing. While we strive to have the website adhere to these guidelines and standards, it is not always possible to do so in all areas of the website. If, at any time, you have specific questions or concerns about the accessibility of any particular webpage, please contact WebsiteAccess@tenethealth.com so that we may be of assistance.

Thank you. We hope you enjoy using our website.

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Saint Francis Hospital-Memphis is committed to providing the highest quality of care to the patients and families we serve.  Our Mission and Vision Statements reflect this commitment:

 OUR MISSION

To heal, support, and comfort all whom we serve

in the tradition of Catholic Healthcare.

 

OUR VISION

SAINT FRANCIS HEALTHCARE

Partners in patient centered healthcare – #1 in quality, safety, and service excellence.  Providing the right care, at the right place, at the right time – every patient, every time.

 

If you have concerns about the care you have received at our hospital, we would like to hear about it.  Please contact our Customer Relations Department @765-1832, email us through the link on this website, or write to Department of Customer Relations, 5959 Park Avenue, Memphis, Tennessee 38119.  We are always looking for ways to improve the quality of care we provide to our patients.

Saint Francis Hospital-Memphis is accredited by The Joint Commission (TJC). We would like you to know that you may contact TJC regarding any concerns you would like to report.

 

E-Mail:           complaint@jcaho.org

Fax:                 Office of Quality Monitoring:  (630) 792-5636

Mail:              The Joint Commission

                        One Renaissance Boulevard

                        Oakbrook Terrace, IL  60181

 

If you have questions about how to file your complaint, you may contact The Joint Commission at this toll free U.S. telephone number Monday thru Friday, 8:30 a.m. to 5:00 p.m. (central time):  (800) 994-6610.