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Quality Care at Saint Francis

One of the keys to the success of any worthwhile endeavor we choose to undertake is our ability to measure our progress in achieving the objectives we have set for ourselves. Without this critical feedback, we cannot accurately judge whether our efforts are truly effective.

At Saint Francis Hospital-Memphis, we are committed to providing each and every patient with quality health care.

Concerns surrounding quality of care or safety issues not addressed by the hospital may be reported to the Joint Commission office of Quality Monitoring at 1-800-994-6610 or by email at complaint@jointcommission.org. The Tennessee Department of Health may also be notified at 1-877-287-0010.

Commitment to Quality Care

At Saint Francis Hospital-Memphis, we strive to deliver safe, cost-effective care to the community and patients we serve. We’re committed to continually improving our overall quality of care and patient safety, nursing practice, medical staff governance and other areas of patient care.

The Saint Francis Commitment to Quality initiative consists of four ways we are actively working to address issues with patient safety and reporting, physician excellence, nursing excellence and patient throughput.

Patient Safety & Reporting Results

The Patient Safety & Reporting Results initiative is designed to leverage systems and management leadership to improve the safety of clinical care for patients and build programs to support the same. This initiative also focuses on improving reporting systems in our hospitals, as well as improving processes for communicating performance results.

Physician Excellence

The Physician Excellence initiative focuses on designing and implementing a set of standard policies and procedures for governing hospital medical staff. This initiative is designed to provide a consistent model of governance and medical staff structure that supports quality of care, patient safety and documentation of medical excellence.

Nursing Excellence

Today’s nursing shortage is health care’s most pressing crisis, threatening access to care, affordability of care and clinical quality. The Nursing Excellence initiative is designed to make Saint Francis Hospital the Employer of Choice in nursing through a series of targeted initiatives. Among the most significant will be developing new approaches to nursing care delivery designed to improve the practice, resourcing and leadership of nursing.

Patient Throughput

The Patient Throughput initiative is designed to promote improvement in the care delivery process at our hospital. We study activities that make up the care delivery process and implement operational improvements and efficiencies intended to manage capacity and prevent delays, and result in enhanced patient, doctor and staff satisfaction through a more uniform care experience.

Our Commitment to Quality Pledge

Through our Commitment to Quality,we work to:

  • Provide exceptional clinical care to every patient we serve
  • Respect our patients, employees and affiliated doctors
  • Maintain the highest ethical and clinical standards of care
  • Enhance the practice and delivery of every aspect of patient care
  • Safeguard the integrity and safety of our patients and employees
  • Enhance doctor and nurse leadership and medical staff governance
  • Manage costs and resources efficiently
  • Share knowledge and best practices with other health care providers

If you have questions or comments about the quality of care at Saint Francis Hospital - Memphis, talk with a patient advocate at the hospital or call the main hospital number at (901) 765-1000.

Hospital Quality Initiatives

As part of our commitment to improving our quality of patient care, Saint Francis Hospital-Memphis participates in several national programs and initiatives to which we voluntarily report clinical outcomes data. These programs help us to continually implement changes and update our guidelines to improve patient outcomes.

100,000 Lives Campaign

Developed by the Institute for Healthcare Improvement, the 100,000 Lives Campaign engages hospitals to implement changes and prevent avoidable deaths. Saint Francis Hospital-Memphis has implemented all six of the campaign’s quality improvement measures and has just begun participation in the follow-up 5 Million Lives Campaign that proposes six additional changes to save lives and reduce patient injury.

Get With the Guidelines Program – American Heart Association

Get With the Guidelines is an improvement program designed to provide hospital staff with tools that follow proven evidence-based guidelines and procedures for cardiac patients. This program helps Saint Francis Hospital-Memphis to continually offer care consistent with the most up-to-date guidelines.

Core Measures of Quality at Saint Francis Hospital

In order to help you make informed choices when choosing a hospital, the Hospital Quality Alliance (HQA) reports data on hospitals’ performance quality. The HQA consists of organizations that represent consumers, hospitals, doctors, employers, accrediting organizations and federal agencies, including the Centers for Medicare & Medicaid Services.

Saint Francis Hospital-Memphis is just one of many hospitals that report clinical data to the HQA, which then posts the information as hospital quality measures. A quality measure is medical information from patient records converted into a rate or percentage showing how well hospitals care for patients. These quality measures can be used by consumers to compare hospitals.

Hospital quality measures currently tracked by the HQA include:

  • Four measures related to heart attack care
  • Three measures related to heart failure care
  • Two measures related to pneumonia care
  • Nine measures related to surgical care improvement project (SCIP)

You can view Saint Francis Hospital-Memphis’ quality measures results and compare hospitals at the Hospital Compare website.