Commitment to Quality Care
At Saint Francis Hospital-Memphis, we strive to deliver safe, cost-effective care to the community and patients we serve. We’re committed to continually improving our overall quality of care and patient safety, nursing practice, medical staff governance and other areas of patient care.
The Saint Francis Commitment to Quality initiative consists of four ways we are actively working to address issues with patient safety and reporting, physician excellence, nursing excellence and patient throughput.
Patient Safety & Reporting Results
The Patient Safety & Reporting Results initiative is designed to leverage systems and management leadership to improve the safety of clinical care for patients and build programs to support the same. This initiative also focuses on improving reporting systems in our hospitals, as well as improving processes for communicating performance results.
The Physician Excellence initiative focuses on designing and implementing a set of standard policies and procedures for governing hospital medical staff. This initiative is designed to provide a consistent model of governance and medical staff structure that supports quality of care, patient safety and documentation of medical excellence.
Today’s nursing shortage is health care’s most pressing crisis, threatening access to care, affordability of care and clinical quality. The Nursing Excellence initiative is designed to make Saint Francis Hospital the Employer of Choice in nursing through a series of targeted initiatives. Among the most significant will be developing new approaches to nursing care delivery designed to improve the practice, resourcing and leadership of nursing.
The Patient Throughput initiative is designed to promote improvement in the care delivery process at our hospital. We study activities that make up the care delivery process and implement operational improvements and efficiencies intended to manage capacity and prevent delays, and result in enhanced patient, doctor and staff satisfaction through a more uniform care experience.
Our Commitment to Quality Pledge
Through our Commitment to Quality, we work to:
- Provide exceptional clinical care to every patient we serve
- Respect our patients, employees and affiliated doctors
- Maintain the highest ethical and clinical standards of care
- Enhance the practice and delivery of every aspect of patient care
- Safeguard the integrity and safety of our patients and employees
- Enhance doctor and nurse leadership and medical staff governance
- Manage costs and resources efficiently
- Share knowledge and best practices with other health care providers
If you have questions or comments about the quality of care at Saint Francis Hospital-Memphis, you can speak to a patient advocate at the hospital or call our National Patient Satisfaction Line at (800) 743-6333.